We are Traumland Tours Private Limited, a government registered reputed tour operator & a travel agency in Sri Lanka. And we look forward to the opportunity to act as your booking agent for your travel needs. These terms and conditions describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer. The terms “we”, “us” and “our” refer to Traumland Tours Private Ltd. The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services.
Booking Confirmation
All Bookings (Tour packages,Day tours and Tailor-made tours) will be confirmed by 50% upfront payment as a booking guarantee. Once you confirm a booking with us, we will send you the relevant Bank details or the link of our online payment gateway via an Email along with the Formal Travel Voucher. The advance payment has to be done within 3 Days of your booking confirmation. Once you done the payment, send us the scanned copy of your payment slip or receipt via an E mail. And once we receive your payment, we will confirm you by a return E Mail. The Balance payment can be done two weeks prior to the arrival date or at the arrival by cash.
We use following trustful payment methods:
- Bank to Bank Transfers
- Online Payment Method- We accept following Credit Cards
Booking Cancellation
- Traumland Tours has right to cancel or neutralize the booking if the payment is not made within the agreed payment date.
- Cancellation of Your Travel plan by you must be notified to us in writing, and will take effect the day we receive it. The following Penalties will apply dependent upon the number of days before Your Travel plan commence:
- Cancel the booking in 60 days or more – Forfeit of deposit (Refund 100%)
- Cancel the booking between 30-59 Days – 95% of total ground arrangement cost will be refunded
- Cancel the booking between 20 -29 Days – 85% of total ground arrangement cost will be refunded
- 19 Days or less than 19 Days – Non-refundable
Booking Amendments
Traumland Tours offers flexible tour packages & itineraries all the time.
After the booking confirmation, if a traveler wishes to amend or change the agreed tour itinerary, such as dates, tour activities and the nature of the services, must be informed in advance to do the necessary changes. Traveler may endure cancellation charges or additional costs of the amended tour itinerary.
Insurance
Every traveler must have valid travel insurance and details of the policy which are clearly stated before traveling.
Health Condition
Traumland Tours strongly recommends every traveler who wish to travel to Sri Lanka to check their health condition before traveling. If a traveler suffers from any sickness, meet and get medical advices and necessary health documents before traveling. If a traveler suffer any sickness and an injury during the holiday in Sri Lanka with us, please inform our tour representatives immediately. They will provide suitable advices and guidance. This must be carried out in conjunction with your personal travel insurance policy.
Hotel Accommodations
We offer tour packages with hotels and without hotel accommodations. Every client is free to book their own hotels and accommodations. We offer hotels names and their official website links to our every client who wishes to book hotels with us. Travelers are requested thoroughly research the selected hotels before the booking confirmation. Once a booking is confirmed, we will make the booking with the hotel and booking cannot be changed under any circumstance after the guest arrival. Hence we kindly request any client to inform us at earliest as possible to make any changes on the hotel accommodation before the arrival.